| Knowledge: |
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| Telecommunications: Phone Systems:Cisco VoIP, Cisco CME, Toshiba Stratus, Merlin and G3 Avaya Systems; Voice Mail Systems: Strategy, Avaya; Music On Hold: Muzak Systems and generic MOH systems. Proficient in Network cabling methods. Cable End terminations, Complete phone and network installations. Installation of phone and network patch panels. Proficient with all telecommunication tools including but not limited to tone generators and butt sets. |
| Computer/Internet: Vast knowledge of client-server environments including Sun Solaris, FreeBSD, UNIXWare and Linux, Microsoft Windows XP, Windows 7, Windows 8, NT workstation and server, Win2K+ server, the Macintosh OS, Intel desktop and server hardware platforms, Microsoft IIS, Microsoft Exchange server, Adobe Photoshop, Macromedia's Shockwave, Flash and Dreamweaver, WebTrends Enterprise Suite V4,5.5, Microsoft FrontPage, Microsoft Office XP, OpenOffice, Novell Netware, Webmaster ConferenceRoom suites, Real server/clients, CuSeeMe reflectors, HTML, Perl, Java and JavaScript, Shell script, PHP, MySQL, CGI scripts, total Internet connectivity, Internet technical support, knowledge of most major Internet client and utility software. Knowledge of PDA's, Blackberrys, Cisco and other switches, routers, WiFi, networking protocals, firewalls and load balancers. Up to 350 node workplaces. IT team management of up to 20 personnel. |
| Printing: Knowledge of the following systems: Kodak Prinergy, MGI/Konica Minolta varnish and foil printing, HP Indigo 7000 series printers, HP Composer server and workstations, Web printing, Kodak Versamark servers, Adobe Creative Suite, Adobe Creative Cloud, Variable printing, Spreadsheets and databases for variable printing, Bindery workflow and BCC List software |
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Experience: |
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| 05.2021 -- Present: |
Rite-Solutions, Inc
Middletown, RI
Linux Systems Administrator |
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- Red Hat Enterprise Server Administrator for 20 server application farm
- Administration of Apache web services, Oracle Database services and JBoss services
- Responsible for monitoring daily backups, server availability and application availability
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| 02.2019 -- 05.2021: |
Culmen International LLC
Alexandria, Va
Linux Systems Administrator |
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- Red Hat Enterprise Server Administrator for 20 server application farm
- Administration of Apache web services, Oracle Database services and JBoss services
- Responsible for monitoring daily backups, server availability and application availability
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| 12/2014 -- 01/2019: |
Your Preferred Printer
Kenner, Louisiana
Technology Administrator/Personnel Manager |
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- Managed all technology assets for the 50+ production team
- Project manager for all new technology based projects including in house websites, company backend systems, server installations and maintenance.
- Perform Telecommunication and IT Helpdesk assistance to local and remote users. Systems included WindowsXP/7/8/10, Windows Servers and Macs
- Install and maintain all internal network and phone wiring systems
- Administration of custom programmed internal management and production systems
- Personnel management of 100+ employees. Duties included employee relations and conflict resolution, policy compliance, company moral, team building and safety officer.
- Asset management for entire company including IT and printing assets
- Social Media coordinator for all digital social media channels
- Website administrator for all company web assets
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| 11/2005 -- 11/2014: |
Department of Homeland Security/FEMA
New Orleans, Louisiana
Telecomunications Specialist/I.T. Specialist |
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- Manage all telecommunication assets for the local FEMA offices including administration of Cisco based VoIP phone system and Avaya G3 phone switches
- Perform Telecommunication and IT Helpdesk assistance to local FEMA users. XP, Windows 7, Windows 8, Windows Server
- Install and maintain all internal network and phone wiring systems
- Remedy Helpdesk Systems experience
- iPhone, iPad and Blackberry phone configuration, support and maintenance
- Polycom VTC and conference phone setup and maintenance
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| 8/2005 -- 11/2005: |
Ba-Bing! L.L.C.
New Orleans, Louisiana/ Nashville, Tennessee
Technical Support Manager |
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- Managed the technical support department which consisted of 4 technical helpdesk technicians.
- Responsible for increasing revenue of the department by 35% yearly.
- Managed the Disaster Recovery plan during hurricane Katrina for the technical support department which provided for 100% uptime during all operations.
- Managed the relocation of the company from New Orleans, Louisiana to Nashville, Tennessee.
- Tasked with providing comprehensive training and procedural manuals for the helpdesk staff.
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| 4/1999 -- 7/2005: |
NewOrleans.Com L.L.C.,
New Orleans, Louisiana
IT/IS Manager / Technical Administrator |
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- Managed and administered over all Internet and Intranet Services. Tasks included setup, maintenance, troubleshooting of main server hardware and software applications.
- Configuration of DNS, SMTP, POP3, Sendmail, Apache, SSL Systems, Majordomo and various other support software.
- Extensive work with Webtrends Enterprise Suite of statistical software and server.
- Managed all facets of conferencing software and servers.
- Designed, installed and configured several online Internet "WebCams"
- Managed entire Web Design staff(including interns), HTML programmers, script programmers, and graphic designers.
- Special projects included NewOrleans.Com's Web site, Prudential Gardener's Web applications and site, Offbeat.Com's Web applications and site, and many other great local websites.
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| 6/2002 -- 6/2003: |
Turbotrip.Com L.L.C.,
Metairie, Louisiana
System Administrator / MIS Manager |
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- Managed and administer over all Internet and Intranet Services. Tasks included setup, maintenance, troubleshooting of main server hardware and software applications.
- Configuration of SMTP, POP3, Sendmail, Apache, SSL Systems and various other support software.
- Managed entire Web Design staff, HTML programmers, Oracle DBAs and Oracle Programmers.
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| 11/1994 -- 4/1999: |
AccessCom Internet Services,
New Orleans, Louisiana
Director Of Web Presence Customer Relations |
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- Managed entire Web development and support staff including interns, HTML programmers, script programmers, and graphic designers.
- Executive designer and programmer for AccessCom Internet, AppleOne Employment Services, Cancun Online, FlipperToo Charters, Intrepid Resources, Tropical Isle, Dr, John, FameAgency.com, Nola.accesscom.net and many others.
- Special projects include New Orleans Fair Grounds Real Audio Site, WWOZ's netcast of the 1995 Jazz Festival.
- Senior HTML programmer for AccessCom Internet.
- Developed and executed initial business plans which brought AccessCom to have the largest market share of Internet services for the New Orleans area.
- Researched and implemented all pricing structures for competitive market operation.
- Researched, tested and developed all previous and current software packages distributed to and used by customers.
- Seminar speaker for Rockhurst College Internet Conference, New Orleans Rotary Club and New Orleans Mortgage Bankers Association,
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| Education: |
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| 1984 -- 1991: |
University Of New Orleans, New Orleans, Louisiana
Specialized in Theatre Crafts/Lighting Design |
| 1980 -- 1984: |
Archbishop Rummel High School, Metairie, Louisiana |
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| References: |
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| Available upon request. |
| Updated: 02/24/2021, bwc |